Imagine you have a business that operates sloppily.
Your business has lots of sales, lots of employees, lots of activity … but small mistakes are repeatedly made … over and over. Your profitability suffers.
How do you change a corporate culture? Do you make grand proclamations and send out memos with new rules?
Or do you start with the little things?
You start with little things … lots of small things.
You start doing little things differently.
You start consistently doing little things differently.
You start new habits.
In time, the little things and new habits infect the culture.
In time, the culture will change.
Maybe the little thing is cleaning the dishes out of the lunchroom sink.
Maybe the little thing is placing trashcans, brooms, dustpans, and rakes everywhere so that it’s easy for your employees to keep things clean.
Maybe the little thing is taking an extra thirty seconds with each customer, each order, each invoice to ensure accuracy and customer satisfaction.
Changing a culture involves doing a lot of little things.
Changing a culture takes patience. It takes a little bit of time.
Changing a culture is possible when you do the little things well … consistently.
Are you willing to do the little things?
Are you willing to do the little things consistently?
Are you willing to do the little things that lead to big changes?